Returns are only allowed when the art piece is delivered broken and for repair purposes. But we must receive notification of damaged item 12 hrs after it has been delivered, you need to send us an email with the detailed photos of the box and the art piece that resulted damaged as part of the transit manipulation.
In the event an item you ordered arrives damaged during shipping, notify us within 48 hours of receiving your package. We will need to file a claim with the postal service before we can process a refundo or return for repair.
During this time it will be important to hold on to the original packaging material. The shipping company may ask to see it. Once they determine that the damage occurred in transit, we will issue a complete refund.
The original shipping cost will not be refunded and the customer is responsible to pay for return shipping.
Don't Take Our Word For it! Here's What Our Customers Think:
Exquisite beadwork!! Beautifully packaged and promptly shipped. One of the best Huichol sellers out there.
Lovely cat carving. It is so very detailed. I love the way it looks. It arrived quickly and in excellent condition.
Stunningly beautiful! Very glad I bought it. A great addition to my collection. Fast delivery too!
Absolutely precious. We got it from my mother who is from Mexico, and this wonderful craft is like a piece of home for her. Perfectly packed, incredible craftsmanship and artistry. I cannot reccomend this shop enough!!
Beautifully carved and painted otter! Thank you for a wonderful piece. Fast shipping too. I’ll be a repeat customer for sure!
Amazing craftsmanship - really love it!
Gorgeous, lovely cat sculpture. It is so tasteful. The selection of the colors, the detailed design, and the craftsmanship are excellent. I so admire the look of this cat and how expressive the face is. (The cat is glaring in anger, but you can't really tell from the photo.) The cat arrived quickly and in excellent condition. Thank you so much for your first-rate service.
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