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FAQ's and POLICIES

  • Shipping

Do you ship Worldwide?

Yes we ship WORLDWIDE from Mexico

 

When do you ship after I purchase?

It usually takes 1-3 working days for us to prepare your package to be shipped.

 

How long will it take to deliver to my location...?

We offer 3 different Shipping methods:

  1. Economy International Shipping – WORLDWIDE (4-6 weeks aprox, no tracking number) why? Because Mexico Post Office doesn't provide that service
  2. Standard Shipping (Ground only to USA locations, 6-8 working days) – Tracking number Provided
  3. Express Overnight Shipping (3-5 working days): Tracking number provided
      • USA Customers delivery time frame (3 working days)
      • Worldwide Customers delivery time frame (5 working days)

    Do you combine shipping?

                    Yes, a proportional shipping surcharged is added to every ítem that you include in your cart according on their size.

     

    Are your prices in USA Dollars?

    Yes all prices listed in the online shop are in US Dollars

     

    • Packing

    All the ítems in your purchase are CAREFULLY PACKED using the proper protection materials that will allow your ítem to be delivered at your door step completely SAFE.

     

    • Returns & Refunds

    Returns are only allowed when the art piece is delivered broken and for repair purposes. But we must receive notification of damaged item 12 hrs after it has been delivered, you need to send us an email with the detailed photos of the box and the art piece that resulted damaged as part of the transit manipulation.

     

    In the event an item you ordered arrives damaged during shipping, notify us within 48 hours of receiving your package. We will need to file a claim with the postal service before we can process a refundo or return for repair.

     

    During this time it will be important to hold on to the original packaging material. The shipping company may ask to see it. Once they determine that the damage occurred in transit, we will issue a complete refund.

     

    The original shipping cost will not be refunded and the customer is responsible to pay for return shipping.

     

    • Payment Methods

    We accept all credit / debit cards through Paypal, even if you dont have a paypal account, your purchase will be accepted and your purchase will be under Paypal Buyer Protection

     

    • Art Work Authenticity

    ALL Wood Carving Alebrijes and Yarn Paintings listed in magiamexica.com are properly signed by the artist, most of the signatures are at the bottom of each art piece.

     

    • Import Duties

    Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are BUYER'S Responsibility. Please check with your country's customs office to determine what these additional costs will be prior to bidding or buying.

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